Senior Client Services Associate
*OPEN
Our client is looking for a Senior Client Services Associate, to support their continuously growing performance marketing agency and lend to successful client campaigns and programs. As a key liaison between the agency and clients, the Sr. Client Services Associate plays a key role in managing communications, expectations, and articulating technical performance metrics.
Our client is setting a new standard in the Canadian advertising industry by fostering a culture and company mandate that is anchored on accountability, transparency, and employee empowerment. The agency was started when the founders identified and filled a void in the advertising and performance marketing space by putting clients first and delivering value driven performance marketing programs.
In this role, the successful candidate will lead a number of key accounts in which they will run quarterly planning sessions with clients, manage day-to-day requests, and work with dedicated subject matter expert teams to achieve a client’s paid media performance goals. Reporting to the Associate Director of Client Service and Digital Strategy, the Senior Client Service Associate will be part of a thriving team leading the industry.
As an agency that empowers their people, the right candidates possess an entrepreneurial spirit, are proactive self starters, and solutions driven. They lean on their instilled principles and are looking for candidates that share those principles. They takes pride in their team and their employees show their dedication and commitment by working proactively and beyond their mandates.
Having recently been recognized by the Globe & Mail's on their list of Canada's Top Growing companies, our client is experiencing rapid business growth and is in the process of making key strategic hires to support that growth and seeking new hires that have potential to grow with the team.
ROLE RESPONSIBILITIES:
Ownership of client communications and strategies, generating ideas or identifying channel opportunities to help our clients grow.
Ensuring that all clients have a clear roadmap that is consistently executed against, owning the management of timelines and delivery.
Running performance-focused status meetings with our clients and creating and reviewing key client deliverables and presentations.
Ensuring that all clients are on track to hit their performance targets and working with SME teams and clients to course-correct if they are not.
Attending and leading important meetings and presentations internally and with our clients.
Collaborating with your Associate Director of Client Service & Digital Strategy on any roadblocks or cross-functional issues.
WHAT YOU BRING:
At least 3-5 years experience in an agency or media vendor environment and is ready to move someplace where they are valued, have better work/life balance and can see the impact of their work.
Understanding of how digital media is purchased and the targeting capabilities and channels that can be used to generate business results for clients.
A strategic collaborator with SMEs to deliver the best strategy against objectives.
Someone who is highly organized and can bring a high level of passion and energy to their internal and external dealings.
Superior written and verbal communication skills.
Someone who is ready to lay down roots at one organization and build their career as the company grows.
BENEFITS:
Be part of an award-winning, Globe & Mail Top Growing Company.
Competitive compensation bands that are part of a strong total compensation package.
Top 1% benefit program of similar sized agencies including strong mental health coverage, major dental, annual health spending allowance, and more.
Permanent flexible hybrid-working model that allows for better work/life balance and control over your time.
Two great offices in Toronto and Ottawa with access to free coffee, snacks, and wellness rooms with massage chairs and treadmill desks.
Clear career levels and career review processes that were developed by a modern, industry-leading HR consulting firm.
Strong engagement and DEI within the organization. A team that is energetic, highly motivated, and inclusive.
If you’re interested in this opportunity, contact Ashley at ashley@ariagency.ca for more information.